Managing the Global Workforce

2015-2016 Issue 1

For David Gray, the globalization of the workforce is not a new concept. He has spent over 30 years training international partners to work in Canada, as well as preparing Canadians to work overseas. He brings his international expertise to Cross-Cultural Competencies for Professionals, a one-day workshop for professionals working with global or multi-cultural staff.

Gray leads the workshop alongside Nadège Firsova, an international business development consultant who has participated in international negotiations for Canadian companies all over the world.  “Cross-cultural competencies are of particular interest to a city like Montreal,” says Gray. “It’s one of the most diverse intercultural municipalities in the world, and it requires professionals who understand how to work with other cultures.”


Who would benefit from attending Cross-Cultural Competencies for Professionals?

The growing trend towards globalization and diversity in the workplace means this workshop would interest a wide spectrum of professionals and managers. This includes human resource professionals, international recruiters, international business managers, global team managers, expatriates, consultants and trainers.


How can what you teach in this workshop be applied to the real world?

Some participants come in with a specific international interest in mind; they’re doing business with China, opening an office in South America, or entering negotiations in Saudi Arabia. To be an effective negotiator, you need a sense of how your counterpart is reacting, and you may find yourself working with very different norms of communication. What means “yes” in one culture means “no” in another.

We provide participants with a practical approach to raising awareness, gaining knowledge and increasing their ability to communicate and manage effectively across cultures.


What are the potential benefits of attending this workshop?

If we don’t understand how to manage people from diverse backgrounds or approach a new market, productivity suffers and relationships deteriorate. According to the Economist Intelligence Unit, 90 per cent of CEOs believe that if cross-border communication were to improve, profit, revenue and market share would all improve as well.

The major strength of this workshop is its future potential for participants and their organizations. Going forward, they’ll have access to the skills and resources to build cultural competencies and create a global mindset.

Cross-Cultural Competencies for Professionals takes place April 7, 2016 at the McGill University School of Continuing Studies.


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