Gabriel Cavalheiro: “I got my promotion because of the course”

2013-2014 Issue 2

Gabriel CavalheiroProfessional differences can arise in any organization, and it’s a frequent challenge for Gabriel Cavalheiro. As a User Experience (UX) Designer for Emergensys Solutions Inc. in Quebec City, “it’s part of my work to deal with different kinds of conflict,” he says.

“When I develop design concepts I have to work with different team members. It’s very common to have a lot of conflict in those cases, as people often have different opinions on how designs should work or look like. It can be very difficult.”

As a result, Cavalheiro’s director suggested he take a professional workshop and provided a list of sample courses. He found the Conflict Resolution Workshop on the McGill University School of Continuing Studies’ website, and registered in hopes of learning “how to deal with difficult situations, and how to deal better with people in general.”

The workshop is structured to teach professionals analytical and practicals tips on how to resolve conflict, and how to manage conflict with resolution is not possible. After one full day with instructor Jay A. Hewlin, Cavalheiro emerged with the skills he needed. “It was excellent. This [was] the kind of course and the kind of teacher I was looking for. He gave me personalized advice on my situation, which was great.”

And it’s evident that Cavalheiro was paying attention. Less then two months after completing the course, he was notified that he would be promoted to UX Team Leader. “As a matter of fact,” he says, “I got that promotion because of the course.”

Looking back on the course content, he believes “the most important part is to be more sensitive about what people feel in difficult situations, and to think much more before you talk.” When asked if he would recommend the workshop to others, he replied that “I already did.”

McGill University’s School of Continuing Studies’ Conflict Resolution Workshop will be held on February 3, 2015.

Comments are closed.